FAQ & Legal Policies

At Ewa Valley Singapore, we are committed to safeguarding the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or place an order.

1. Information We Collect

When you create an account or place an order, we may collect the following information:

• Customer Name: To identify you and process your orders.
• Contact Number: To coordinate delivery, contact you regarding your order, and provide urgent order updates via call or WhatsApp.
• Email Address: To provide order confirmations, payment or order updates, and other account-related notifications.
• Delivery Address:To ensure your order is delivered accurately to the specified location.

For office deliveries, we may also collect your company or office name and any additional delivery instructions you provide.

2. How We Use Your Personal Information

We use your personal information for legitimate business purposes, including:

• Processing and fulfilling your orders.
• Verifying payment before processing an order.
• Preparing, packaging, and delivering your order.
• Communicating order status and delivery updates.
• Contacting you regarding delivery arrangements.
• Providing customer support and responding to enquiries.
• Managing your customer account and saved delivery information.
• Complying with applicable Singapore legal and regulatory requirements.

3. Data Storage & Protection

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

Your personal information is only accessible to authorized personnel who require it to process and fulfill your order or provide customer support.

We do not sell, rent, or trade your personal information to third parties.

By accessing or placing an order through Ewa Valley Singapore, you agree to be bound by these Terms & Conditions.

All products are subject to availability.

Payment Terms

We accept PayNow QR. Full payment must be received before an order is dispatched for packaging and delivery.

Our crackers are freshly fried every Saturday and Sunday, then delivered by our courier partner.

• Collection Day: Every Monday
  Expected Delivery: Tuesday
• In the event of courier delays, your order may arrive on Wednesday.

1. Order Cut-Off Time

To have your order collected that Monday, please place your order by Friday, 10:00 PM at the latest.

Orders placed after Friday at 10:00 PM are subject to the availability of our frying and delivery slots.

Therefore, collection on that coming Monday is not guaranteed for orders placed after the Friday 10:00 PM cut-off time.

2. Delivery Timing

Orders collected on Monday are expected to be delivered on Tuesday, or Wednesday in the event of courier delays.

Please ensure that someone is available at the delivery address to receive the order.

3. Office Deliveries

For orders delivered to an office address, please ensure that:

• You are contactable on the delivery day.
• Someone is available to receive the order.
• The correct company/office name is provided where applicable.
• An accurate contact number is provided.
• Clear delivery instructions are included where necessary.

Our courier may contact you when arriving at the location.

You may provide additional delivery instructions, such as:

• Reception counter
• Unit number
• Loading bay
• Specific entrance
• Other relevant delivery instructions

4. Packaging

Crackers are packed in boxes, with a maximum of 4 packs per box. For example, an order of 7 packs will be delivered in 2 boxes.

Plastic bags are no longer provided by default. If you require plastic bags, please add them to your order during checkout. Each plastic bag is chargeable at $0.05 and can hold a maximum of 3 packs of crackers.

5. Minimum Order Quantity

The minimum order is 4 packs of crackers (1 box).

6. Delivery Fee

Delivery fee: $6 per location.
Free delivery is available for orders of $70 and above per location, excluding deliveries to Sentosa & Jurong Island.

Once an order has been placed and payment has been made, the order cannot be cancelled, amended or refunded.

Please carefully review your order details, including the selected products, quantities, contact number, delivery address, and collection or delivery option before completing your purchase. ewavalley@gmail.com or WhatsApp at +65 8222 1441.